Frequently Asked Questions

Have A Question?

Take a look at some of our frequently asked questions to see if we have a quick answer for you. If you don’t see the answer you’re looking for below, feel free to reach out to us via our Contact page.

Where are you located?2023-01-10T14:31:15+00:00

Ballantyne Family Entertainment Facility: 11611 Ardrey Kell Road
Granite Street Sports Center: 10930 Granite Street
Northlake Sports Center: 8626 Hankins Road

What is your cancellation / refund policy?2024-04-02T20:35:47+00:00

Sports Connection does not provide refunds.

RENTALS: Cancellations for rentals made OUTSIDE of 24 hours prior to event will result in a credit being applied to customer record for future use. No credits will be given for cancellations made WITHIN 24 hours of the event.

PARTIES / GROUPS: $50 rescheduling fee if WITHIN 10 days of event. Cancellation at any point will result in a $50 fee with the balance paid being placed on account for future use.

What are your hours of operation for Northlake and Granite Street Sports Centers2023-01-17T18:14:15+00:00

Hours at our Northlake and Granite Street Sports Centers are based on daily pre-booked activities.

Is there an admission fee to your Ballantyne location?2023-01-30T16:40:09+00:00

No. All pricing for our Ballantyne Entertainment Facility is per play.  All attractions and or game cards may be purchased at the front counter. See our Pricing Sheet Here

Is food and beverage included in the Party Packages2023-01-17T18:28:42+00:00

Food and Beverages are not included in Party Packages.  Pizzas, or Chicken Nuggets and Fries maybe be purchased online 48 hours prior to the party and will be ready for the scheduled room time.  Other food items and beverages are available for purchase at the front counter.

How much does it cost to rent a court at Granite Street, or Northlake?2023-01-23T20:23:19+00:00

Volleyball Courts Granite & Northlake- $50 per hour
Basketball Courts (Northlake) – $100 per hour
Futsal Court Granite & Northlake- $100 per hour

Court rentals for special events and misc. sports are also available. Cost may vary depending on required space needed, set up / breakdown, and event type. Email [email protected] to find out availability and pricing.

How far in advance should I submit a Birthday Party Request?2023-01-23T20:25:30+00:00

At least 2-3 weeks prior to the party date is recommended for the best chance of getting your preferred date and time.

How do I book a birthday party?2023-01-30T16:38:51+00:00

Birthday Parties can be schedule by filling out our “Party / Group Request Form” that is located in the Parties and Groups section of the website.  Once the form is filled out one of our Birthday Managers will reach out via phone call to continue the booking process.

Do you provide a host for birthday parties?2023-01-10T20:57:30+00:00

Ballantyne Family Entertainment Parties – Party Hosts are optional. A Party Host may be added to any party for an additional fee of $25 per hour.

Sports Parties – A Sports Coordinator will be provided for each Sports Party to facilitate the games / sports.

Can I reserve a bowling lane?2023-01-30T17:05:44+00:00

Yes, you may reserve a bowling lane online by clicking here. Shoes are required and can be purchased at the bowling counter.



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